Crisis
Management

Course Description

Our Crisis Management course will give you an understanding of how to prepare for and mitigate a crisis within your business – and the confidence to put the theory into practice. This includes creating a crisis team and ensuring roles and responsibilities are understood. Effective crisis communication is also covered together with the impact of social media. A number of simulation exercises are interspersed throughout the day to bring the learning to life.

Duration

1 day

Who Should Attend?

This course is designed for senior management, departmental heads, crisis management team members and anyone else with a leadership role within the food industry.

Entry Requirements

No formal qualifications are required, but you should have a good understanding of your own business and its procedures and processes.

Course Delivery / Format

Classroom

Delivered face-to-face at our training centre in Skipton, North Yorkshire UK.

Remote

Delivered live and online, so you’ll require a computer and internet connection. 

Full details and login information will be provided before the start of the course

Course Structure & Content

Learning Outcomes

By the close of the course, you will understand:

• The definitions of incident and crisis, the benefits of having a well-prepared crisis management plan and the implications of failure in a crisis
• How to build a robust, useable crisis management plan including key members and functions, categorisation and prioritisation of crises, situational awareness, directional thinking, simulation exercises and the purpose and process of review
• How to communicate effectively during a crisis including preparation for media interviews and strategic social media communication.
• The barriers to effective communication

Qualification / Assessment

There is a multiple-choice examination at the end of the day. Attendees will receive a Verner Wheelock Certificate of Completion (pending FDQ accreditation).

Course Fee