Don’t worry, we will be happy to take you through how to connect and the different functions you can use before the course takes place. Just give us a call or drop us an email beforehand and we can set up a practice session.
Feedback from recent remote courses
We have had extremely positive feedback to our remote courses. Here are a few recent testimonials:
“This was the first training course I’ve completed using Zoom. It was better than I expected and almost as good as face to face training.”
“Excellent trainer, patient, knowledgeable and fun. Even via Zoom there was a great team vibe and connection to the trainer.”
“Very captivating and knowledgeable – didn’t lose focus whilst listening, even though the course was run virtually.”
“Once again an excellent service from the VWA team. The tutor did a great job delivering online. It is a new way of working for everyone but worked well. The course was well structured and tutor knowledge excellent.”
“Training, even during the difficult period of COVID restrictions and limitations was managed in the best possible way. Materials were pre-selected and delivered prior to Day 1 of the class. The pack was nicely organised, segregated and was super easy to navigate during the sessions. Course had plenty of the group and individual exercises. Each workshop was refreshed following morning with the time to ask the questions. I would recommend the course to anyone that is looking for upskilling session as well as to experienced individuals.”
In the good old days before Covid-19, we at Verner Wheelock offered just two types of course. ‘Open’ or ‘In-house.’
Open courses are so-called because they are open to anyone. Delegates from several different companies all attend the same course. So, you might have a Technical Manager from one company on the same course as a Quality Manager from another. It’s a great opportunity to share experience and ideas and relate the course content to different processes at the same time as learning.
Open course dates are scheduled for specific dates and appear on our Training Calendar and on the Verner Wheelock website. The fees are paid for each individual attending a course.
In-house courses are attended only by people from the same company and normally take place ‘in-house’ i.e. at the company’s own premises. They are most cost-effective if you have five or more staff to train. These are charged on a ‘per course’ basis and there are two pricing tiers: up to seven delegates; and up to fifteen delegates (or twelve if it’s an advanced level course.)
Unlike open courses, you choose the dates that are convenient for the training to take place, and we organise it all at your chosen venue.
With social distancing and travel restrictions due to Covid-19, we have adapted our offering so that courses can be delivered remotely via Zoom or Microsoft Teams. Delegates booked on to remote courses click on a link that is sent to them and they attend a live instructor-led training session with one of our trainers. They can join the training from wherever they happen to be – at work or at home – so long as they have a computer, laptop or tablet with internet connection and audio.
All the content of a classroom-based course is included in a remote training course, to ensure the usual syllabus is covered
Dual delivery open courses
We are able to provide dual delivery of our open courses, so you can choose to attend either in person at our training centre, or remotely.
Due to social distancing restrictions, we can only accept up to six people at Skipton, so places are allocated on a first-come-first-served basis. Please be assured that we have carried out a Covid-19 risk assessment and taken the necessary precautions to make your visit as safe as possible.
In-house courses can be delivered remotely too
When you book an in-house course with us, we will ask whether you want the training to take place on site, or remotely. If you opt for remote training, your staff do not need to be in the same room. If they are working from home, they can log in from there. Otherwise, if they are at work, they can log in from their desk or any other room.
Everyone attending one of our courses will receive a course folder and handouts (plus a text book for Level 3 and Level 4 Food Safety courses) sent to their home or place of work.
Open courses – If you are attending an open course in Skipton these will be ready and waiting for you when you arrive. If you are attending an open course remotely, you will be sent the course materials via courier a few days before the course begins.
In-house courses – For face-to-face in-house courses, we will deliver all course materials to site. However, if the course is being delivered remotely, there is also the option to have the course materials delivered to home addresses. Our Training Support Team will organise this for you.
We can arrange for exams to be taken with remote invigilation to avoid unnecessary travel.
We hope that this article has helped to clarify the different training options. You can find more information about our open and in-house training on the main website.
We might have been in lockdown and in and out of tiers last year, but the pandemic didn’t prevent us from delivering their training courses to the food industry or providing ethical audit services. It certainly didn’t stop us from presenting our annual Excellence Awards last week.
The Verner Wheelock Excellence Awards were introduced in 2015 to coincide with our 25th anniversary and comprise six categories. These are: HACCP Student of the Year, Auditing Student of the Year, Food Safety Student of the Year, Individual Excellence, Company Excellence and Ethical Excellence.
And the winners are…
HACCP Student of the Year 2020 Sarah Eames, Group Technical Manager at World Wise Foods
Food Safety Student of the Year 2020 Michelle Teape, Technical Compliance Auditor at Müller Milk & Ingredients
Auditing Student of the Year 2020 Sue Nock, Technical Systems Manager at Saputo Dairies UK
Individual Excellence Helen Harris, Training Co-ordinator at Pladis Global
Company Excellence Pilgrim’s UK
Ethical Excellence Berry Gardens
Normally, the Awards are presented in person at the recipients’ premises, but this year they took place virtually via a Zoom conference call.
“This year has certainly been different,” said MD, Alison Wheelock, “but we were determined to continue to provide our customers with the training and audits they need and to recognise outstanding delegates and customers through our Excellence Awards.”
The HACCP, Auditing and Food Safety awards are given to delegates who have shown a genuine interest, understanding and flair for their subject. They have engaged and interacted well with the course trainer and other delegates and demonstrated excellent knowledge through impressive examination results.
“Verner Wheelock and our trainer, Julie, did a fantastic job”
Sarah Eames, World Wise Foods
Sarah Eames, recipient of the HACCP award said, “It was a lovely surprise to hear that I’d won the HACCP student of the year award! When we scheduled the training course last April, I wasn’t too sure how well it would work – we were all remote (including two of my team based in Bangkok!) and we had both level 3 HACCP and level 4 HACCP students in the same classes. Verner Wheelock and our trainer Julie did a fantastic job of tailoring the course appropriately and we all thoroughly enjoyed having some time together as a team whilst completing some of our training needs. Thank you!”
Sue Nock attended a Verner Wheelock FDQ Lead Auditor course last year. As part of the course, the delegates perform a mock audit of Verner Wheelock’s Quality Management System (QMS). The entire course and audit was delivered remotely and Sue’s natural auditing style really impressed the Verner Wheelock team. She said, “I was absolutely thrilled and surprised to be awarded Auditing Student of the year. It was a privilege to be nominated and to be recognised for the hard work. I found the delivery of the course to be inclusive, interesting and thoroughly enjoyable especially in the current climate.”
An exception to the rule
All previous Individual Excellence award winners have been course delegates. However, this year the decision was made to present the award to Helen Harris, Training Co-ordinator at Pladis UK’s Ashby de la Zouch site, who had been outstanding in her efficiency throughout the year.
Helen said, “I am truly honoured to have won this award. I have been in this role nearly four years and have been working with Verner Wheelock during that time. I have always found the Verner Wheelock team extremely professional, helpful, accommodating and a truly lovely, friendly bunch of people to work with.
I have to organise training for approximately 80 people from 11 different sites, so co-ordinating this many people can prove challenging, but between myself and the Verner Wheelock team we have always seemed to manage it. 2020 was obviously a different year for everyone and Verner Wheelock stepped up to the mark once again and helped me arrange remote training for team members that needed it.”
Michelle Teape of Müller Milk & Ingredients was thrilled to receive her Food Safety Award. “The skills I have are testament to the development I have received within Müller, and the encouragement I have received from colleagues on a daily basis,” she said. “I would like to especially thank the Müller Milk & Ingredients technical team for supporting my progression and the excellent training given by Verner Wheelock.”
Andy York, Responsible Sourcing Manager of Pilgrim’s UK, the largest pig farming business in the UK, summed up the feelings of many on news of his Company Award, saying, “Thank you so much, it’s so nice to have some positive news for a change!” Pilgrim’s are an ethical auditing client of Verner Wheelock who are committed to ensuring that audits take place and the continuous improvement of environments and workplaces for their workers.
“It’s lovely to receive news like this, in all this misery”
Lizzy Nuttall, Berry Gardens
Lizzy Nuttall of Berry Gardens, another of Verner Wheelock’s ethical audit customers, echoed his sentiments. “It’s lovely to receive news like this, in all this misery,” said Lizzy.
Berry Gardens, the UK’s leading berry and stone fruit production and marketing group, has won this year’s Ethical Excellence Award. Lizzy said, “This award demonstrates the work that has gone into improving our management and post audit follow up of ethical auditing internally. Also the work that our growers have put in to all aspects of worker welfare on their farms, as seen by the reduction in numbers of non-conformances raised in ethical audits in recent years. This can also be demonstrated by the positive feedback received from growers with regards to the way the whole process is managed.
We have worked with Verner Wheelock for a number of years and over that time, the relationship has improved greatly. They are our first point of contact for queries on matters relating to worker welfare. The team understands our business and the challenges presented by ethical auditing for our growers. They are willing to adapt and communicate fully with us when issues arise which may affect our ability to complete audits and also follow ups within the timescales we would like. The auditors that visit our farms are understanding of the issues our growers face, and this has been particularly evident in 2020 with the restrictions and concerns that our growers have had regarding on farm physical audits.
Verner Wheelock also have a good relationship with retailers which gives us confidence that issues we are facing are communicated to the right people, therefore aiding resolutions where they might be required.”
Staying strong in 2021
We are committed to providing high quality training and ethical audits for the food industry, even during Covid-19. Our courses are offered face-to-face (subject to social distancing requirements) and remotely and cover all levels of HACCP, Auditing and Food Safety as well as specialist courses such as Legal Labelling and Managing Food Allergens. Live SMETA audits are also going ahead wherever possible.
We’re really excited to report that our Managing Director, Alison Wheelock, has reached the finals of the Business Chameleon category of the annual National Business Women’s Awards.
The Business Chameleon award is a new category for 2020 and invited nominations for those business leaders who have successfully adapted their business offering and practices in order to continue during this challenging year.
Adapting to change
As a company providing face-to-face training courses either at our training centre on the Broughton Hall Estate or on-site at customers’ premises, Covid-19 lockdown could have proved problematic for Verner Wheelock. Alison was determined that as many courses as possible should run and so organised the IT, infrastructure and training to make this a reality.
Alison’s staff all continued to work full-time from home during the first lockdown, thanks to the company’s VoIP phone system, cloud-based accounts package and contact database, and daily staff Zoom meetings, which keep everyone up-to-date, and also promote staff wellbeing.
Training throughout the pandemic
We’re a close-knit team at Verner Wheelock and have found new ways of working under difficult circumstances, so our company can continue its busy training schedule, providing courses to key workers employed in food and drink manufacturing and retailing.
In September, we were able to resume classroom-based courses, but with limited numbers to comply with social distancing rules. We have also successfully run ‘dual delivery’ training with learners in the training room and online simultaneously.
Alison was delighted to hear that she had been shortlisted for the award. Marketing Manager, Rachel Coote, who nominated Alison for the award said, “Alison fully deserves this. She has adapted the business offering to ensure that key workers in the food industry are able to continue with essential training and has kept staff and trainers in employment. I’d love her to win!”
We’re really pleased to announce that we have been successful in our 3-year ISO 9001: 2015 re-certification audit – without incurring any non- conformances. We have ensured that our Quality Management System (QMS) has been kept updated to reflect changes in working processes since the outbreak of the coronavirus pandemic. This includes the remote delivery of courses and flexibility in staff working.
What is ISO 9001?
ISO 9001:2015 is a quality standard and Verner Wheelock retain Lloyds Register as our certification body. Mitch Morrison is responsible for the implementation and day-to-day management of the QMS at Verner Wheelock. It was first developed by MItch in 2017 together with our MD, Alison Wheelock. The QMS helps us to focus on customer feedback and trainer performance and analyse the data in more detail.
Mitch is delighted with the result of the audit. “It’s great news that we have been able to renew our certificate. Customer feedback is extremely important to us as a company and customer satisfaction is a major part of our QMS. To have achieved an audit with no non-conformances is really excellent news following a tough year. It shows that we have suitable systems in place. Also that our staff are totally committed to delivering training with consistently high levels of customer service, whatever the circumstances,” he said.
As part of the ISO 9001 certification programme, Verner Wheelock undergoes annual external audits, but this is the first time that the audit was conducted remotely. Mitch said, “It wasn’t quite the same as a regular face-to-face audit, but it worked well. We were able to communicate via Microsoft Teams and upload documentation to a secure portal to provide the required documentation.”
Future opportunities identified
One section of the QMS covers Risks and Opportunities. One future opportunity identified this year is the development of blended learning and the skills and technology to embrace remote training delivery, due to the risks highlighted from recent lockdowns restricting travel and social contact. We are already providing remote and classroom-based courses but will be looking to introduce further interactive elements over the coming months.
In addition to the external audit, the Verner Wheelock team has had several internal audits against ISO 9001 this year as part of our 4-day Lead Auditor course. Each course includes a live audit with opening and closing meetings and report write-up, and sections of the QMS are audited by the delegates.
In-house courses are a cost-effective way to train several members of staff at once. Last year our trainers delivered over 140 in-house courses at companies all around the UK and even abroad.
This year, of course, things are a little different. We are still happy to deliver training at customers’ premises subject to Covid-19 risk assessments. However, we appreciate that many sites are not accepting visitors, or that staff might be working from home or on furlough.
If that’s the case, you can still benefit from the cost savings of a Verner Wheelock in-house course. Instead of coming to your premises, we can deliver the same training courses remotely. That way, your staff can all log in and train together, wherever they happen to be.
Even during lockdown or if staff are on furlough, they are still able to train. The rule is that as long as the individual/company is not gaining financially from the training, it is permitted.
Same content as regular in-house training
You can be reassured that your staff will receive the same high standard of training that they have come to expect from Verner Wheelock. The same professional trainers with food industry experience will be able to answer your questions. The content is essentially the same as a face-to-face training course and there is still the opportunity to interact with the trainer and the other delegates. Plus, there are no travel or accommodation costs to pay.
Train when it’s convenient
Apart from the cost savings, another benefit of in-house training is that you can choose when the training takes place, unlike open courses where there is a set calendar of training courses.
For those unfamiliar with Zoom or Microsoft Teams, a member of the Verner Wheelock team is on hand to assist with any queries or technical issues. You can even request a practice training session beforehand.