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Root Cause AnalysisA stitch in time saves nine. It’s an old saying, but it still rings true. It’s generally easier to resolve a problem at the very beginning, rather than waiting until it escalates. Sometimes things get so far down the line that it’s hard to understand how they occurred in the beginning. That’s where Root Cause Analysis comes into play.

Root Cause Analysis is invariably used as part of a Six Sigma continuous business improvement programme. In food manufacturing it’s a very useful tool for resolving and reducing the number of incidents, issues, failures and complaints. It can be applied across all business departments.

In a nutshell Root Cause Analysis investigates:

  • What happened
  • How it happened
  • Why it happened

fishbone diagram5 Whys and fishbone diagrams

The ‘5 Whys’ is a tried and tested method of drilling down to the root cause of an issue. Exactly as it sounds, it uses five consecutive questions to get to the heart of the matter. Used in conjunction with a fishbone diagram, they can be used to improve productivity and efficiency. You’ll also have fewer product recalls or spoilages.

Also called a cause and effect diagram, a fishbone diagram has a spine, running left to right. This represents the problem. Then various ‘bones’ are attached to the ‘spine’. These are different elements which may have contributed to the issue. Generally they will be:

  • People
  • Methods
  • Machines
  • Materials
  • Measurements
  • Environment

There are several events to investigate in a food manufacturing and processing environment. Typical ones include food poisoning outbreaks and food complaints You can also examine premises and practices complaints. Training issues and ownership issues can also be addressed.

Why bother with Root Cause Analysis?

For starters, the ability to perform Root Cause Analysis and take corrective actions is a requirement under Version 7 of the BRC Global Standard for Food Safety. Also, with an Ethical Audit. the SMETA Best Practice Guidance recommends auditors should ensure that corrective actions address the root cause of an issue. But aside from this, it can help to ensure that your products are safe and fit for purpose. It highlights training needs as well as documents and procedures which need modification. Moreover, it prevents recurring failures. You can also use it as part of a Due Diligence defence.

One of the main reasons for performing Root Cause Analysis is to protect your business’ reputation. Employing it should avoid any costs associated with product recalls or withdrawals. You can also save money by focusing resources where they are most needed.

Broughton Hall EstateWhere can I take a Root Cause Analysis course?

Verner Wheelock run regular Root Cause Analysis courses, either at our training facility in Skipton We also deliver courses in-house at your own premises. The courses last a single day but will give you the skills necessary to implement a Root Cause Analysis strategy within your own company.

The course is particularly beneficial for food technical managers and those working in production and quality control. It will also be of interest to HR Managers dealing with corrective actions following an ethical audit.

Our next Root Cause Analysis course takes place in Skipton on Wednesday 4th October. Please click here to book your place .

Fancy becoming a trainer in food safety? If you have industry experience and a relevant food safety qualification, there’s really nothing stopping you. Nothing, except for a training the trainer qualification. Training the trainerIn mainstream teaching, that always meant a Postgraduate Certificate in Education (PGCE), which took a year to complete. The good news is that, if you hold a Level 4 Award in Food Safety, you just need to complete and pass a 4-day course. Then you will be qualified to train others in both Level 2 Food Safety and Level 3 Food Safety.

The training course in question is the HABC Level 3 Certificate in Education and Training. It’s often shortened to ‘EAT’, which seems very appropriate. We started running the EAT course a few months ago as a substitute for the CIEH Level 3 Award in Training Skills and Practice (TSP) course. This is because this CIEH course is no longer available.

What’s the difference between the old Training the Trainer and EAT?

In many ways the HABC Level 3 Certificate in Education and Training has similar learning outcomes to the previous Training the Trainer course. It’s just the course structure that is slightly different. Delegates must achieve 12 points across three modules in order to pass the course. The modules are as follows:

  1. Understanding roles, responsibilities and relationships in education and training.
  2. Understanding and using inclusive teaching and learning approaches in education and training.
  3. Understanding assessment in education and training.

As in our previous Training the Trainer course, the final day of the EAT course includes a practical training session. Each delegate must plan and deliver a 15 minute micro-teaching session. This is then assessed by themselves and their peers, and the course tutor. The final day of the training takes place some days after the initial sessions, to allow delegates time to prepare.

Why take a training the trainer course?

People have varied reasons for attending a training the trainer course. Some are currently assessors who are looking to become trainers. Some are wishing to train staff within their own company. Others are attracted by the flexibility that becoming a self-employed trainer brings. It’s a very good option for people who are semi-retired, for instance. Plus, some people are looking to refine their existing training skills.

In the past year, one of the delegates from our Level 4 Food Safety, Level 4 HACCP and Training the Trainer course has started to do some training for Verner Wheelock. She has over 20 years’ experience of the food industry. As well as delivering Food Safety courses, she is also training up to Level 3 HACCP and Auditing Skills. Our delegate feedback and exam results show she and is proving extremely successful as a trainer. She really enjoys it too.

Another previous Training the Trainer delegate is Head of Catering at a secondary school. Now that she has passed the course, she is able to become an official trainer of her kitchen staff. Not only that, but she impressed our tutor so much that she received our Verner Wheelock Individual Excellence Award.

Take our next HABC Education and Training course

So if you think you’d like to become a trainer, why not enrol on our next HABC Level 3 Award in Education and Training? Our next ‘training the trainer’ course runs from 8th – 10th November, with the final day on 16th November. All training takes place at our premises in Skipton, North Yorkshire. We look forward to seeing you!

Don’t forget that we also run a Trainer Skills Refresher course.

You get what you pay for.” “Buy cheap, buy twice.” Or, “if something seems too good to be true, it probably is.” How many times have we heard those comments in our lifetime? Everyone likes a bargain. Often we’re tempted into parting with money because “it seemed like a good deal at the time.” Sadly, it’s rarely the case that you get good value for money. Especially where training is concerned.

Let down by a training provider?

cancelled training coursesDelegates sometimes book on to our Food Safety, Auditing or HACCP courses because they have been let down by another cheaper provider. Many have found their course cancelled at the eleventh hour. This is mainly due to lack of bookings. Another was sold a single day FDQ Auditing Skills course.  In effect, the course lasted just over half a day. It started at 9am and  finished at 2pm. There was an hour for lunch. The delegate in question didn’t receive the training they required. They didn’t get value for money and the course was not fit for purpose.. We’re happy to report that they have now completed our 2-day Auditing Skills course. They passed with flying colours.

Some training providers exclude examination fees from the advertised course price. This is another way in which they appear to offer value for money. With our open courses there are no extra surprises. The price we advertise is the price you pay.

True value for money is not just about fees

We’re aware that we’re not the cheapest training provider. However we do believe we offer true value for money. Delegates can book open courses at our training facility and be confident that they will run on the scheduled dates. We know that our customers often need to undertake date specific training. For example in preparation for a BRC audit or similar. They might also need a Level 3 HACCP qualification to be able to move to a more senior position.

Food industry training courses delivered by experienced professionals

Verner Wheelock trainer Peter ClarkeMoreover, every tutor delivering our training courses has previous food industry experience. They know the ins-and-outs of food manufacturing and processing. They understand the challenges faced on a daily basis because they have already ‘been there, done that!’ People attending our Auditing Skills, Supplier Auditing and Lead Auditor courses are trained by active auditors. In the Lead Auditor course they get the opportunity to put their skills into practise by performing a mock audit.

Having tutors with hands-on food industry experience means that delegates get better value for money. They get much more out of the training. We know this from reading the comments on our feedback forms. They appreciate the examples provided. Plus the anecdotes and the practical exercises help everything to make sense and sink in.

Nationally-recognised qualifications in HACCP, Food Safety and Auditing

Another thing to consider is the quality of the training. We are an accredited training centre for RSPH, HABC and FDQ courses. We’re also a member of the National Skills Academy for Food and Drink. The courses we provide are recognised within the food industry and beyond. We don’t deliver ‘off-the-shelf‘ courses. Our courses are written by our experienced trainers. This means that the syllabus of the awarding body is covered. However it’s delivered in a manner which is relevant and interactive. It includes additional information and exercises so that the training is memorable. It’s also of practical use once the delegates are back at work. For in-house courses, the training is tailored to the type of business. Also, up to 15 staff can be trained at one time which reduces the cost per head compared to the individual open course fee.

Excellent exam results and top quality customer service

 Verner Wheelock courses offer value for moneyFinally – look at the level of service you receive. We believe our delegates deserve good quality refreshments and a decent lunch. We’re fortunate that we’re located in the beautiful grounds of the historic Broughton Hall. Instead of providing a sandwich buffet in the training room, our delegates choose from a menu. They then enjoy a freshly prepared meal in the estate’s award-winning restaurant. We aim to make training an enjoyable experience situated in a comfortable environment.

As the former England Rugby Coach, Sir Clive Woodward, said, it is the ‘critical non-essentials’ that make a real difference – those little extras that give us the winning edge! Good customer service is paramount. We pride ourselves on being friendly and helpful. That’s from the first phone call to despatch of certificates and beyond. It’s one of the reasons why we have so many longstanding customers, who come back time and again. That, and our excellent examination results.

To find out more about our value for money courses for the food industry, please click here.

I don’t know about you, but I sometimes find it hard to remember what I did yesterday. Trying to recall what I learned several years ago would be something of a challenge. As the saying goes: ‘use it, or lose it.’ That’s why refresher courses are so helpful.

refresher courses in HACCP, Food Safety and AuditingWhy do my skills need refreshing?

Within the food industry, guidelines and regulations are constantly changing. The Food Standards Agency publishes regular campaigns and strategies in relation to new and emerging food hazards. There will be various implications for food importers and exporters once we leave the EU. TACCP and VACCP need to be considered as part of effective HACCP plans. Auditing standards and practices are updated periodically… A lot can change in just a short space of time!

When is the best time to take a refresher course?

If it’s been three years or more since you last took a HACCP, auditing or food safety training course, refresher training is a good idea. It ensures you have the latest information and techniques to help you perform better in your job. It demonstrates competency to external auditors (e.g. BRC or the major retailers) and that your skills and knowledge are current. It also shows a commitment by your company to CPD.

Where can I find refresher training courses food industryWhere can I take refresher training?

At Verner Wheelock we run regular HACCP refresher courses, Food Safety Update courses and Auditing refresher courses. These take place either at our training centre in Skipton, or at a customer’s own premises. Many of the delegates attending did their original training with us. However, we also refresh the skills of people who’ve trained elsewhere. For those who’ve taken our Train the Trainer course in the past we offer a training skills refresher course.

Some people book the refresher courses because they feel their knowledge or skills are a little rusty. Perhaps they have a BRC audit coming up and it might have been a while since they last performed an internal audit. The training course will help them with auditing techniques to ensure they get the best result. All our refresher and update courses last a single day, so they are ideal for those trying to fit training around a busy schedule.

Here are a few examples of delegate feedback from recent refresher courses:


“Just the right content and length of time for the course. Very well presented and with a clear objective.”

“I enjoyed the course and it covered a full update. It covers everything in 1 day instead of a full retrain.”

“Lots of ideas for making my training courses more interesting. Challenging my thoughts on what contents are important and ways to get colleagues to learn.”

“Really enjoyed the course. I thought the course content and delivery were very good. Peter was excellent.”

“Well-structured and easy-to-follow programme. Relevant food safety tips refreshed and updated – thank you.”

If you’re a supervisor, manager, HACCP team member or trainer, or if you’re responsible for auditing within your company, you might like to consider updating your skills. Whether you’re in food manufacturing, catering or hospitality, retail, packaging, or if you’re a grower or producer, you need to ensure that you are compliant and efficient. Refresher courses can give you the tools to help you achieve this.

Verner Wheelock refresher courses entry requirementsWhat are the entry requirements for refresher courses?

To attend our Auditing Skills refresher course, you need to hold an Auditing Skills or Lead Auditor qualification. For Food Safety, you need to have achieved at least a Level 3 Food Safety qualification. For HACCP, you should at least have attained Level 3 HACCP. For the Training Skills refresher, you will already hold a training certificate.

As ever, you can find more information such as the training programme, learning outcomes and next course dates here





insects on the menuInsects might be on the menu at certain ‘avant garde’ restaurants. Indeed, there are now insect farms breeding crickets etc. as an alternative to meat protein. However, if they’re not an intentional ingredient in your products, you need to take all steps to eliminate them from your premises. In fact, food safety pest control is a prerequisite for any HACCP plan and essential for food safety.

An effective food safety programme relies on being able to produce food that is safe for human consumption. It is imperative that any form of contamination is identified and controlled. Anyone who has been on our Level 3 Food Safety course will know how to do this.

Flies are a danger to food safety

Amongst the most common pests are flies. Filth flies (which include drain flies, house flies and flesh flies) can carry over 100 pathogens that can cause disease in humans. These include Salmonella, cholera, Shigella, Campylobacter, E. coli, Cryptosporidium, parasitic worms and fungi. All are a huge threat to food safety.

Other types of fly include Blowflies, fruit flies, houseflies and moth flies. The fact that flies can fly makes them difficult to contain. They can go from area to area depositing filth on to food. They don’t care whether they feast on faecal matter, decaying and rotten food, animal carcasses or on fresh and stored food and ingredients. They’ll just flit happily between them all.

flies are food safety hazardsHow flies feed

The way flies feed is pretty revolting and a hazard as far as food safety is concerned. They break down solid food by depositing saliva onto it and regurgitate juices containing digestive enzymes. This process turns the food to liquid which they then suck up. Normally they will defecate at the same time. Nice!

Don’t be fooled into thinking that just one or two flies that have got in to your premises. Flies breed quickly. As well as areas where food and ingredients are present, they will also find other homes. Favourite place are bins, drains, floor traps (where they feed on the slime that accumulates) and cracked damp flooring.

How to keep flies out

Keeping flies out of food manufacturing, storage and preparation areas can be a real challenge. Obviously, cleanliness is of paramount importance to ensure food safety. Here are a number of steps you can take to keep them away:

overflowing garage attracts pests

Don’t leave garbage containers overflowing like this one. Lids should be shut at all times.

  • Check supplies on delivery to ensure they’re not rotting
  • Ensure they’re not stored in a rotting state
  • Clean and inspect food preparation areas regularly
  • In particular check cracks, crevices and hidden spaces where liquid and food traces could accumulate
  • Dispose of garbage regularly – more frequently in hot weather
  • Make sure garbage container lids are shut at all times – this will also keep other pests out
  • Garbage containers and other equipment used to handle garbage should be kept clean
  • Keep drains free from accumulating organic matter and use an appropriate cleaner

cracks in building fabric attract flies food safetyPremises design and maintenance assist food safety

Food safety is about so much more than the actual preparation of the food. Other factors come into play including the design and maintenance of the building. This can help to prevent the entry of flies and other insects.

  • Use well-maintained screens on windows and vents
  • Use UV light traps or pheromone traps
  • Keep doors shut when not in use
  • Keep the premises well-maintained to avoid cracks or gaps appearing in the building’s fabric
  • Use appropriate doors for the purpose, e.g. vinyl strip, automatic, roll-up, air curtains etc.

Exterminate! Exterminate!

Pesticides should be used as a last resort. Only those suitable for use in food premises should be acquired. They should also only be applied by a qualified pest controller.

You can learn more about a variety of pests on our Level 3 Food Safety course. You’ll also discover how to control them as well as various other elements that can affect food safety. Click here for details of the next course.


We’ve all reheated food at one time or another. Perhaps it’s leftover curry. Maybe it’s the remnants of last night’s Chinese meal. Or soup or stew. We can reheat food in the oven or on the hob. However, we often use the microwave instead. After all, it’s fast, simple and convenient.

Manufacturers of ready-prepared meals give precise instructions on how to cook their products. Cooking times vary dependent on the wattage of the microwave. They will often require you to stir the product part way through the cooking process. And all will specify a standing time. Nevertheless, not everyone leaves the product to stand. Instead they tip it out onto their plate and set about consuming it.

microwave reheating foodWhy is microwave standing time important?

Like all reheated food, microwaved food needs to be piping hot when served. This is to ensure that any harmful bacteria which may have developed in the food is destroyed. Since we can’t see bacteria with the naked eye we can kill it off by cooking it. The recommended temperature is 75 degrees C or above for two minutes. For reheating a temperature of 82 degrees C is recommended.

For food to be safe, all parts of the product must reach this temperature. That’s why we stir sauces, soups and stews in pans, so that the heat is distributed evenly. The snag is that microwave ovens heat food unevenly. So even though it might be piping hot around the edges, the food could be much cooler in the middle. Bacteria could still survive in these cooler areas. It’s therefore always important to allow the heat to reach them. Stirring partway through assists in this, but the standing time is equally important in ensuring that the heat travels through the entire product.

chicken and rice salmonella food poisoningAn often-cited salutary tale concerns the microwave cooking of a frozen chicken and rice meal. 44 people contracted salmonella food poisoning in America. Although they had followed the cooking instructions on the packaging they had not left the product to stand. As a consequence, the product was not steaming hot throughout. Hence the Salmonella enteritis bacteria had not been killed. Standing time is part of the cooking process and should not be ignored.

High-risk foods

reheated pastaOf course, rice and chicken are particularly high-risk foods. Pre-cooked rice is prone to the Bacillus cereus bacterium. This is a persistent little critter. It can be destroyed by heating to a high temperature, but it also produces heat-resistant spores. To reduce the risk of the bacteria multiplying and producing spores, cool the leftover rice as quickly as possible and keep in a refrigerator. On no account leave it out overnight.

Other foods which have hazard potential if reheated incorrectly are:

  • Sauces containing milk or cream
  • Any cooked meats or cooked food containing meat e.g. lasagne, chilli, curry, casserole, stew
  • Seafood, including stews, fish patties, fish stock etc.
  • Cooked pasta and pasta dishes
  • Protein-rich foods such as eggs, beans, quiche, lentil burgers, nuts and so forth

Hot holding and reheated food in catering

Anyone who has had HACCP and Food Safety training will know that time and temperature are Critical Control Points in the quest to prevent microbiological contamination of products. We can control the growth of pathogenic bacteria by the heating, chilling or freezing of food. Ensuring that the temperature at which food is stored or held remains constant is extremely important.

We have already stated that food should be cooked to 75 degrees C or above (or at e.g. 70 degrees C for two minutes if higher temperatures are detrimental to the food’s quality). As far as chilling is concerned, the multiplication of most bacteria can be controlled at 8?C or below. However, best practice is to store food at 5 degrees C or below. Frozen products should be kept at -18 degrees C or below.

For hot-holding, the core temperature of the product must remain at 63 degrees C or above. Any reheated food product should have reached a temperature of 82 degrees C prior to being placed in a hot cabinet or bain-marie. The temperature of the cabinet or bain-marie must itself have reached 63 degrees C throughout before it can accept food.

How to monitor the temperature of hot-held food

It goes without saying that regular monitoring of the temperature of the food is essential for food safety. For food such as rotisserie chicken and other hot meats this can be achieved using a digital probe. It should be inserted into the thickest part of the meat to check the temperature. Stews, soups etc. should be stirred before being checked with a digital thermometer. Regular mercury/glass thermometers should never be used. If they should break the food would become contaminated.

For hot cabinets, the temperature can be monitored by reading the temperature dial. Probes can be used as a back-up. You should also set a maximum time limit on the display of products.

You can find out more about bacteria and microbiological contamination on our Level 3 Food Safety course. Understanding of hazards and Critical Control Points, monitoring, validation and verification is covered in detail on our Level 3 HACCP course.

Ah! I think I just heard the microwave ping. Better leave it a minute or so….

Cheese store What is HACCP?

Quite simply, it stands for Hazard Analysis Critical Control Point. It is an internationally-recognised food safety management system that applies to all in the food industry, except primary producers. HACCP is concerned with food safety, not food quality. It is about identifying Critical Control Points where there is a potential risk of contamination and putting measures in place to control those risks.  You can learn more about this on a HACCP course.

An effective HACCP plan will include all 7 Codex principles:

  1. Identify hazards and control measures
  2. Identify Critical Control Points (CCPs)
  3. Establish Critical Limits
  4. Establish a CCP monitoring system
  5. Establish corrective action procedures
  6. Establish verification procedures
  7. Establish documentation and records

But in order to be truly effective, a comprehensive prerequisite programme must already be in place. This addresses such areas as pest control, cleaning, waste control and good laboratory practice.  Incident management, quality management systems, traceability and operator training are also prerequisites. So is calibration, preventative maintenance and supplier safety assurance.

salmonella bacteriaWhy take a HACCP course?

First of all, it’s a legal requirement for any food and drink production company. Moreover major retailers also insist on HACCP being implemented throughout the food chain. This is because they need to be certain that the food they sell to their customers has been produced under strict controls to ensure safety, especially if it has their own name on it!

The whole point of a HACCP plan is to identify Critical Control Points (CCPs) in a process.  A CCP is a point, step or procedure at which controls can be applied and a food safety hazard can be prevented, eliminated or reduced to acceptable (critical) levels. This step-by-step process increases confidence from those buying your products. In addition it demonstrates management commitment to safe food practices.

HACCP systems, when implemented correctly, can reduce wastage or product recalls on food safety grounds.  In addition, an up-to-date plan will demonstrate that you have taken all reasonable precautions and exercised all due diligence to avoid a breach of food safety and hygiene laws.

Who needs to take HACCP training?

Ideally everyone involved in the planning, production and maintenance of your product should be aware of potential hazards and Critical Control Points. For operatives this means a basic understanding and knowledge of Food Safety and HACCP. A 1-day Level 2 HACCP course should give them the basics.

HACCP team leaderLevel 3 or Level 4 ?

For managers and key supervisors, the HACCP Level 3 course will give them an excellent grounding in HACCP principles and methodology. Our RSPH Level 3  HACCP course will give them the skills to design and implement an effective system. The course includes group exercises. Process Flow Diagrams are produced and Critical Control Points (CCPs) are identified using the Codex CCP decision tree. The course also covers monitoring of CCPs, corrective actions and defining responsibility.

Level 4 HACCP is an advanced course perfect for HACCP Team Leaders, Technical Managers, Consultants and Enforcers. It covers the longer term and management issues of HACCP which are essential for the effective functioning of the system.

Many major retailers now require HACCP team leaders and managers at their suppliers to have advanced HACCP qualifications. Our Level 4 HACCP course will ensure you meet their exacting standards.

Find out more information about our HACCP courses

We run regular Level 3 HACCP and Level 4 HACCP courses at our training centre in Skipton, North Yorkshire. To view our training calendar, please click here. Alternatively, if you have 5 or more staff to train, why not ask about one of our in-house HACCP courses run at your own premises?

We live in a digital world, so it’s no surprise that there are now several online course versions of classroom-based courses. But are they really a substitute for the real thing? There are, of course, advantages for both types of learning depending what you’re wanting to get out of it.

online courseShould I take an online Food Safety or HACCP course?

An online course allows you to train in your own time and at your own pace. Its modular nature means that you can fit training around a busy production schedule. There is no definitive timescale for completing the course and, as long as you have a WiFi signal, you can study practically anywhere.

From a budgetary point-of-view, online courses are more cost-effective. Plus you don’t have any travel or accommodation costs on top of course fees.

Why advanced level food industry courses are better face-to-face

The flexibility and modular format of an online course might seem attractive in the first instance. Indeed, in many cases, the content of both types of courses are the same. However, there is no substitute for experience.

When you attend a Verner Wheelock Level 3 or 4 Food safety or HACCP course, you have access to a trainer who has hands-on food industry experience. You can ask questions relevant to your own particular business and receive instant answers. You will participate in group discussions and exercises, all of which are invaluable in helping you to understand the subject and how it relates to your day-to-day operations. You will also interact with delegates from different types of companies to further build your experience.

What our delegates say about an online course v classroom-based learning

We asked a couple of our delegates who took advanced level courses with us if they’d have preferred to take the course online. Both achieved Distinctions in their exams and have won Verner Wheelock Excellence Awards for their achievements.

Tina Sayers with her HACCP Award

Tina Sayers of PAS Grantham

Tina Sayers, a Technical Account Manager at potato processors PAS Grantham told us: “I don’t think there’s any comparison. Classroom courses enable group discussion, question and answer sessions, real-world examples from both the lecturer and course attendees – and all of this helps to build understanding from the participants.”

“There’s a place for online training, but I don’t think it’s ideal for complex subjects such as HACCP and although you can ask questions of understanding at the end of an online course, as an employer, are you left feeling confident that your attendee understood the content?”

She adds “From a personal point of view, I retain information from a classroom course, but have a hard time remembering anything I’ve learned from online training.”

Kathryn Broadburn, Technical Manager at F Smales, has attended several face-to-face courses at Verner Wheelock and agrees with Tina. “I think at Level 4 you need to be completing classroom-based training – especially with reference to HACCP. Just looking back at my files I have so many extra notes with more detailed explanations and examples that make it much easier to revise. Plus, I feel they give me a greater understanding of the subject.”

“It was also very advantageous to have the ability to have group discussions. We had a lot of these when completing examples during the course and as we went through the homework. At times it made me see where I had misunderstood the question being asked. There was also the chance to ask questions whenever we needed to. Asking questions also helped the tutor to gauge how much we were understanding- and at times spend longer on sections which required extra teaching – you just don’t get that with an online course.”

Is the course relevant?

Another good reason for attending a face-to-face, rather than a face-to-screen course concerns course content. It’s our experience that, since there is no real interaction between the course provider and the trainee, online courses tend to be updated less often.

Our course tutors are regularly reacting to hot topics within the food industry and including them in the course materials. It’s our aim to ensure that the information we provide is as up-to-date as possible, so that it’s as relevant as possible to our delegates.

Have you considered an in-house course?

If cost is an issue, one way to make your budget stretch further is an in-house course. Our trainers will deliver HACCP, Food Safety and Auditing courses at your own premises – or any of our other courses such as TACCP & VACCP, Root Cause Analysis, Managing Food Allergens and Legal Labelling. We can train up to 15 people and tailor the course to suit the needs of your business. Courses can range from Level 2 HACCP to Level 4 Food Safety or Lead Auditor.

Make sure the training is reputable

Whichever type of training you decide to embark on, make sure that it meets your needs. Consider the following:

  • If you opt for online training, does the provider also offer offline courses so has an established reputation?
  • Has the course content been written to meet nationally recognised standards?
  • Does the company offering the training specialise in providing food industry training?
  • Does the course lead to a nationally recognised QCF/RQF qualification, regulated by Ofqual, and provided by an industry-wide awarding body such as RSPH or HABC? A regulated qualification might cost you a little bit more initially, but you know that the course meets National Occupational Standards and follows a standard syllabus.
  • Does the online course cater for staff for whom English is not their first language? i.e. is a translation or voiceover available in the required language?

A word from our MD

Alison Wheelock of Verner Wheelock

Managing Director, Alison Wheelock

Verner Wheelock has been providing training courses to the food industry since 1990. Alison Wheelock, our Managing Director says. “We do offer online versions of our lower level food safety courses, but when it comes to Level 3 and Level 4 HACCP and Level 4 Food Safety we have made a conscious decision to keep the training within the classroom. We find that delegates have a much better learning experience and perform better in examinations when they do all their training in the company of others under the tutelage of an experienced trainer.”

“With online courses, you don’t get the interaction or group exercises or the opportunity to get instant answers to your questions. They’re much more generic – and because there’s no particular timescale for completion – some people don’t complete the training at all. I would always recommend attending a face-to-face course if at all possible.”

See our latest training calendar here

Happy to help! #charity

Our clients and friends have been doing some pretty amazing things for charity this year – and we’re happy to show our support. Here are just a few causes we’ve backed:


We sponsored Jan Bentley from WS Bentley, who ran the London Marathon in support of the National Deaf Children’s Society (NDCS). Jan’s son was one of 4 babies born every day in the UK with deafness. He is now seven and a hearing aid user doing well and engaging in sport and everyday activities at a normal school. Jan says that the NDCS gave her and her family help and support when she needed it most.  Jan has raised almost £6,000 in donations.

We donated to the Samworth Brothers Charity Challenge – a 1-day orienteering triathlon in aid of Ryedale Special Families. This is a charity which supports 400 families in the Ryedale area who have children and young adults with disabilities, illnesses and special needs.


We love animals here at Verner Wheelock and we’ve recently donated funds to help with the running of the Wonkey Donkey Visitors’ Centre in Knottingley – a haven for abused and abandoned donkeys. The owners of the sanctuary were injured in the recent Manchester Arena bombing and are currently in hospital. The money donated will help to keep the sanctuary running in their absence.



We cannot imagine how difficult it must be to have a child with a life-threatening illness like cancer. That’s why we’ve made a donation to The Tortoise and the Hare Challenge. Rachel C’s old boss, Mike, has a son who was diagnosed with bone cancer just over a year ago. He, along with his friend Simon, who does our design work, are undertaking the challenge this month in aid of Candlelighters, the children’s cancer charity. Simon (AKA the Hare) is cycling the 150 miles of the Coast-to-Coast route non-stop from Seascale on the West Coast to Whitby in the East in a single day. Mike (AKA the Tortoise) is undertaking the route on foot – but to make it a fair race, he will have a 6-day head-start. May the best man win – and we hope they raise plenty of money for this very worthy cause.

We’re also regular supporters of Shine, a charity which provides support for people with spina bifida and/or hydrocephalus. Shine also supports parents, families , carers and professional care staff to enable sufferers to get the best out of life.


As many of you will know, we run a course called Managing Food Allergens. When we heard that the Anaphylaxis Campaign were holding an orange wig day in aid of those affected by and at risk of anaphylaxis and severe allergy, we felt we had to join in the fun. We didn’t have time to buy any wigs, so we improvised instead (see pic) and made a donation.


Finally – As you might imagine, we get through quite a lot of paper preparing materials for our training courses. So, to try to put something back, we have dedicated a tree with The Woodland Trust.

Verner Wheelock May Update #training

Wow, this year is whizzing by! No doubt some of you will already be making products for the Christmas  market . After all, it’s only about 200 days away… Anyway, less of that! I haven’t been on my summer holidays yet. Here’s a round-up of what’s been happening at Verner Wheelock over the past month.



The Annual Trainers’ Meeting

I could be forgiven for thinking I’d walked onto the set of the Great British Bake Off a couple of weeks ago. True , there was  no sign of Mary Berry, Paul Hollywood or Mel & Sue; but  there  was certainly an abundance of cake. Around 7 different varieties of it in fact.

Our lovely trainers Colleen and Jo obviously felt we needed feeding up and had had been busy in their respective kitchens . They didn’t just come to deliver cake though – it was our annual Trainers’ Meeting, where we discuss new course  ideas, any improvements/updates to existing courses and so forth.

We have  17 trainers who work for Verner Wheelock, so it’s good to get as many as possible together at least once a year. There was plenty of information to exchange and ,of course, plenty to eat…




Brexit talk

We invited prolific EU blogger and Brexit expert Richard North to speak at the trainers’ meeting. Richard’s particular interest is in how Brexit will affect the food industry. He made some very interesting points highlighting the fact that Britain will be treated as a ‘Third Country’ when we exit the EU. This means that there will be no more free trade.

Richard North EU Brexit

EU Blogger and Brexit expert, Richard North.

If we wish to continue to trade with EU countries we will need to negotiate separate trade agreements and be subject to border control checks of products and documentation. This could cause severe delays. At present 12,000 trucks pass through Dover and the Channel Tunnel per day. If this were suddenly halted there would be a queue stretching back as far as Aberdeen.

According to Richard, the cost of a detained container could be anything from £800 to £2000 once demurrage, inspection fees, labour fees, re-packing fees are taken into consideration. It could mean that some companies are put out of business.

If you want to find out more about Richard’s (sometimes controversial) views, take a look at his daily blog at www.eureferendum.com

Specialist courses for butchers

It being Spring Bank Holiday we only ran courses here in Skipton during two weeks in May, but we still kept our trainers busy with 13 in-house courses. Several of these took place north of the border in Scotland  – including our Meat Managers’ Hygiene & HACCP course. We run this course 2-3 times a year on behalf of the Scottish Federation of Meat Traders Association (SFMTA). It is tutored by Paul Bache, who has an MBE for his services to the meat industry.

Another great result for Lead Auditors

We’re delighted to report that, once again, we have had a 100% pass rate for our FDQ Lead Auditor course. The course took place from 8-11 May under the tutelage of Eleanor Nicholls. Not only that, but there were 2 distinctions too. Huge congratulations to Brandon Green from Ornua Nutrition Ingredients and Craig Darby from Samworth Brothers, who both achieved over 90% in their examinations.

Our FDQ Lead Auditor course is proving so popular that we are now running two courses in October. They’re filling up fast, so if you’d like to attend, please give Claire a call on 01756 700802.

Verner Wheelock now a member of APSCA

Did you know that as well as providing top-quality training to the food industry, Verner Wheelock also undertakes ethical trading audits?

We work, in conjunction with a business called KSSA, auditing suppliers to many of the major retailers. The audit checks that workers’ human and labour rights are not compromised – for example, ensuring that their working environment and pay is acceptable according to the Ethical Trading Initiative Base Code.

Verner Wheelock is one of a handful of third-party audit companies that conducts these ethical assessments in the UK. We have just been accepted as a member of the Association of Professional Social Compliance Auditors (APSCA). APSCA aspires to enhance the credibility, quality, consistency and professionalism of social compliance audits which will contribute to the improvement of workplace conditions.

To find out more about ethical audits, please visit www.vwa.co.uk/ethical

Bowling, bowling, bowling….

At the end of April Team VWA descended on the 10 pin bowling hall in Skipton for a work social evening. There were a few strikes and more than a few spares – and we all had great fun. The ultimate champion was Amberley, who beat nearest rivals Mitch and Rachel C by 20 clear points. Then it was off into town to Calico Jack’s for drinks and a huge meal, which made some of us feel as heavy as a bowling ball…




Forthcoming courses

We still have a few places left on the following June courses:

Supplier Auditing – 14th June

HACCP Refresher – 15th June

Level 4 Food Safety Update – 16th June

VACCP & TACCP Workshop – 22nd June

Training the Trainer – 28& 29th June, 5&6 July

Check availability by calling Claire on 01756 700802.