Root Cause Analysis
Course

Next Course Dates

Course Description

A one-day course that aims to explain the process of Root Cause Analysis; how to identify the root cause issues and how to put in place preventative measures to meet BRCGS Standard requirements. By examining practical industry examples delegates will gain the understanding and awareness necessary to implement an effective Root Cause Analysis strategy.

Video Overview

Play Video: Auditing Refresher Course

Duration

1 day

Who Should Attend?

This course is ideally suited for Production, Quality and Technical Managers and operational team leaders, or those dealing with systems management in the workplace. It is also suitable for HR Managers dealing with corrective action plans for Ethical Audits.

Entry Requirements

No specific entry requirements needed.

Course Delivery / Format

Classroom

Delivered face to face at our training centre in Skipton, North Yorkshire UK.

Directions to our training centre

Remote

Delivered Live and online so you'll require a computer and Internet connection

Full details and logging in information given before the start of the course

Course Structure & Content

Learning Outcomes

By the close of the course you will have the necessary knowledge to identify root cause issues and put in place preventative measures to meet BRCGS Standard requirements and to implement an effective Root Cause Analysis strategy.

Qualification / Assessment

Verner Wheelock certificate of attendance

Course Fee

All course fees are payable in advance.

Course fee includes:

• Course binder and notes
• Lunch and refreshments*
• Verner Wheelock certificate of attendance

* Classroom courses only

Understanding the Root Cause Analysis course

Put simply, root cause analysis is the process of getting to the source of why a problem has occurred. In food manufacturing, catering and packaging environments there are often recurring problems, which are picked up during internal audits. These are problems that continue, even though they have supposedly been fixed. Sometimes a quick fix has been used to save time, however the only way to stop the problem from occurring at all in the future is to drill right down and find out why it happened in the first place.

It is called ‘root cause’ because often the underlying cause is unseen, just like the roots of a plant. So, you need to dig deep to get to the bottom of the issue.

Who is the course for?

This course, written by a root cause analysis specialist for Verner Wheelock Associates, is quite wide-ranging and will appeal to anybody dealing with systems management in the workplace. Specifically it is ideally suited to Production, Quality and Technical managers in the food and food packaging industries. Any HR Managers dealing with corrective action plans for ethical audits will also benefit from this training.

What does the Root Cause Analysis course cover?

This one-day intensive course covers the whole spectrum of the subject of root cause analysis. It begins with an investigation of what root cause analysis actually is. It then goes into the importance and benefits of root cause analysis. An essential section focuses on the BRCGS Global Standard for Food Safety requirements for root cause analysis since root cause analysis is a key focus within Issue 9 and appears throughout the Standard.

Specific BRCGS Issue 9 clauses referring to root cause analysis are 1.1.2 – senior management requirement; 3.7.2 – the identification of failures; 3.10.2 – complaints requirement; 3.11.2 – product withdrawal and recall; 2.3.2 – audit non-conformances; and Appendix 8, table 6 – example of evidence.

Section 2 of the course is all about the process of root cause analysis which comprises: defining the problem, collecting data, evaluating possible causes, identifying and implementing a Corrective Action Plan. The Corrective Action Plan then needs analysing to determine its effectiveness.

There are a couple of very effective problem solving techniques used within root cause analysis. These are ‘5 Whys’ and fishbone diagrams (also referred to as ‘cause and effect diagrams’). Each method is examined in detail, including why and how to use each type.

The day culminates in a practical workshop where delegates get the opportunity to put their new-found knowledge into practice.

Professional trainers with prior industry knowledge

Our Root Cause Analysis course is tutored by a trainer who has a wealth of knowledge in the subject, having spent several years in as a Technical and Production Manager within the food industry. The training is illustrated by real life examples and delegates are encouraged to interact and share experiences during the day.

Assessment and Certification

There is a no examination for this course, however all delegates will receive a Verner Wheelock Certificate of Attendance. By the end of the course all delegates will have the necessary knowledge to be able to identify root cause issues and put in place preventative measures to meet BRCGS Standard requirements. They will also be able to implement an effective root cause analysis strategy.

When and where does the course take place?

As with the majority of our training courses, you can choose whether you wish to attend in person, or remotely via Zoom. For those attending in person, our training centre is located in Skipton, North Yorkshire. It is close to the train and bus stations and around 5 minutes’ walk to the town centre. If you are driving to our premises, we have parking spaces available nearby.

Whichever way you choose to attend, all courses begin promptly at 9.30am and finish around 4.30pm. Lunch and refreshments are provided for face-to-face delegates and all delegates receive a course binder and notes.

You can find the next scheduled Root Cause Analysis course on our training calendar Alternatively, if you have 5 or more staff to train, you might like to consider our in-house training option.

Other relevant courses

Verner Wheelock offers a whole suite of auditing courses, ranging from Auditing Skills and Lead Auditor to Supplier Auditing and Auditing Refresher. These are all certificated by FDQ. Additionally we offer two BRCGS Global Standard for Food Safety Issue 9 Update courses.